Order Cancellations

Cancelling before dispatch

If you change your mind before your order has been dispatched, email contact@oveny.co.uk with your order number and ask us to cancel. If the order has not yet entered fulfilment we will cancel it and refund you in full.

Cancelling after dispatch

Once an order has been dispatched it cannot be stopped in transit. You still have your statutory 14-day right to cancel from the day you receive the goods, set out in our Returns and Refunds policy, and return postage is free.

Your statutory right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel for any reason within 14 days of receiving the goods, and you then have a further 14 days to return them. We refund within 14 days of receiving the goods back or of proof that you sent them.

Orders we cancel

Occasionally we may need to cancel an order – for example where an item is genuinely out of stock, where a pricing or product listing error is discovered, or where we cannot deliver to the address given. If that happens we will tell you promptly and refund the full amount you paid. We will not dispatch a different item in place of the one you ordered without asking you first.

Business details

Z HOME SERVICES LTD trading as Oveny
Registered in England and Wales, company number 17334442

Registered office and business address
Flat 8 Shaw House, Claremont Street
London, England, E16 2LP
United Kingdom
This is our registered business address and administrative office. It is not a walk-in shop or collection point.

Email
contact@oveny.co.uk

Phone
+44 7796 265757
Monday to Friday, 9:00 a.m. to 5:00 p.m. UK time