Shipping & Delivery

This policy explains how Oveny processes and delivers orders. We deliver to addresses in the United Kingdom only.

Delivery cost

Standard delivery is free on all UK orders, with no minimum spend. The delivery options available for your order are shown at checkout before you pay.

Shipping origin

Orders are picked, packed and dispatched from our warehouse in the United Kingdom.

Processing and transit times

Orders are processed within 1 working day. Orders placed before 5:00 p.m. UK time on a working day begin processing the same day; orders placed at a weekend or on a UK public holiday begin processing on the next working day. After processing, transit usually takes 2 to 4 working days, so most orders arrive within 3 to 5 working days in total. Transit times are estimates rather than guarantees and can be affected by carrier or destination conditions.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 we will deliver your order without undue delay and in any event within 30 days of the order, unless we agree a longer period with you.

Large and heavy items

Outdoor kitchen islands, built-in grill heads, large pellet grills and ceramic kamados are heavy, palletised goods. These are delivered by a kerbside pallet or two-person service and the carrier will contact you to arrange a delivery slot. Kerbside delivery means the item is delivered to the nearest accessible point at your property boundary; it does not include carrying the item through a building, positioning it, assembly or installation. Please make sure there is safe access for a delivery vehicle and someone available to receive the item.

Tracking

When your order ships we email a confirmation with tracking details where the carrier provides them. Carriers can take some time before the first tracking events appear.

Address changes

Please check the full delivery address before you place an order, and contact us straight away if a correction is needed. Once an order has entered fulfilment we cannot promise that an address change can be made.

Problems with delivery

If your order has not arrived within the estimated window, email us at contact@oveny.co.uk with your order number and we will chase the carrier and keep you informed. Please report a delivery that arrives damaged within 48 hours, including your order number and clear photographs of the item, the packaging and the damage, and keep all packaging while we review the claim.

Business details

Z HOME SERVICES LTD trading as Oveny
Registered in England and Wales, company number 17334442

Registered office and business address
Flat 8 Shaw House, Claremont Street
London, England, E16 2LP
United Kingdom
This is our registered business address and administrative office. It is not a walk-in shop or collection point.

Email
contact@oveny.co.uk

Phone
+44 7796 265757
Monday to Friday, 9:00 a.m. to 5:00 p.m. UK time